Return Policy

Refunds

Replacement or full refund, including return shipping costs, will be provided for damaged or defective items.

We cannot accept returns due to the nature of the products being supplied. We will, however, send a replacement if you have received the wrong order or if we have left out items, at no extra charge.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We may request a picture, as such, it is advisable that you take a photo as soon as you have opened your package, if you are contacting us regarding missing items or the wrong order.

Delayed or Undelivered Parcels

 If your items have been delayed due to Australia Post delivery and are outside of the time frame shown in checkout, we will be more than happy to issue a full refund MINUS the initial delivery cost. All delivery fees charged, including the cost to return the item, are not covered by our refund policy. As per Australia Post policy they do not issue refunds or compensations for delays (unless it is severally past the delivery time). More information is available on Australia Post's official website here.

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